Alfreton 01773 831063 | Derby 01332 414974 | Belper 01773 308000

Complaints Procedure

Homelet TLC aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following;

  • If you believe you have a genuine grievance, please write in the first instance to Mr Ghai at the address below:

Homelet TLC
1 King Street,
DE55 7DB

  • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established ‘in-house’ procedures.
  • A formal written outcome of the complaint will be sent to you within 15 working days.
  • If we require further time to respond we will advise you accordingly and will confirm our revised response date.
  • Following the conclusion of our in-house review we will write to you with a final written statement.
  • If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP